The Incompetent State of New Mexico

To have the misfortune of being born in New Mexico is to spend an eternity in the fourth circle of Dante's Inferno.  

New Mexico's Bureau of Vital Statistics is the height of inefficiency and perhaps corrupt.

You can order a birth certificate by mail with a form and a check for $10.00.  The website says, "Please allow 4 weeks for processing."  But, the form itself says, "Average application processing time takes 6-12 weeks."

In reality, the State of New Mexico is so incompetent that it cannot negotiate the application fee check in less than 4 weeks let alone process the actual application in 4 weeks' time.  A supervisor said he could not be bothered with the status of a mailed application less than 6 weeks from its mailing date.

However, a private company can obtain your birth certificate from New Mexico in less than 48 hours and have it in your hands in 72 hours.  This requires that you pay the $10.00 fee for New Mexico, a $16.00 fee for the private company and also an express delivery fee (the only delivery offered by the private company; this avoids the laws governing use of the U.S. mails).  

The questions remaining are:  

Why can a private company get a birth certificate within 48 hours when the state cannot do it for 10-16 weeks? Are state employees incompetent?  Is there no competent management of the Bureau if Vital Statistics?  Is no competent person unemployed in New Mexico? Who benefits from this bureaucratic delay?